Liv-ex is the fine wine market. Merchants from around the world use our trading, data and settlement services to help grow their fine wine businesses. Liv-ex’s global network enables to members to trade safely and efficiently with other merchants worldwide. Our comprehensive data brings transparency to the market, and offers valuable insights to merchant members and their customers. Liv-ex settlement services ensure that all trades are fulfilled safely.

Assisting with the negotiation with buyers and sellers to resolve any issues such as loss or damage of stock, lateness or other non-compliance 

Ensuring deliveries to Liv-ex warehouses are on time 

Reporting on and managing supplier performance to ensure compliance with Liv-ex standards 

Monitoring stock for quality purposes 

Providing customer care in an approachable and friendly manner 

Troubleshooting issues internally and externally 

Helping the Operations team to reach their KPI targets

Educated to degree level or equivalent 

Fluent in English, both written and spoken language 

Advanced French language skills 

Strong problem-solving and organisational skills 

Ability to work well under pressure 

Self-motivated and able to use initiative 

Ability to remain objective when dealing with issues 

Patient; as the solutions/negotiations can take time 

Confident individual with excellent communication skills 

Flexible and adaptable team player with the ability to work well in a fast-paced environment 

Good IT skills and competent user of Microsoft Excel and Outlook 

WSET qualifications 

Other language skills, such as German, Italian or Chinese 

Prior experience in a similar role 

A keen interest and understanding of the fine wine market